At LMD LOGISTICS BV, we are committed to ensuring that our customers are satisfied with their purchases. This policy outlines your rights and our obligations regarding cancellations, returns, and refunds.
1. Order Cancellation Before Shipping
Once an order has been dispatched, cancellations are not possible. If you wish to cancel an order that has already been shipped, you must wait for delivery and proceed via the returns process described below.
2. Consumer Right of Withdrawal
If you are a consumer within the European Union, you have a statutory right to withdraw from the contract within 14 calendar days without giving any reason.
a. Right to Withdraw
-
The withdrawal period expires 14 days after the day you receive the goods.
-
To exercise this right, you must inform us clearly and in writing at info@lmdlogistics-bv.com or by post to:
LMD LOGISTICS BV
Gelderlandhaven 2, 3433 PG, Nieuwegein, Netherlands
You may use any clear statement to notify us; a formal withdrawal form is not mandatory. Your withdrawal is effective from the date you send the communication.
b. Exclusions
The right of withdrawal does not apply to:
-
Goods made to your specifications or clearly personalized.
-
Products that, by their nature, cannot be returned (e.g., custom-modified containers).
c. Effects of Withdrawal
Upon withdrawal:
-
We will reimburse all payments received from you, including delivery charges (except for supplementary costs resulting from your choice of a delivery method other than the least expensive standard delivery offered).
-
Reimbursement will be made without undue delay and no later than 14 days from the day we receive notice of withdrawal.
-
Refunds will be processed via the original method of payment.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earlier.
d. Return of Goods
-
You must return the goods without undue delay and in any event no later than 14 days from the day you notify us of withdrawal.
-
You bear the direct cost of returning the goods unless the product was delivered faulty or not as described.
-
Goods must be returned in their original condition. You are responsible for any diminished value resulting from handling beyond what is necessary to establish the nature and functioning of the goods.
3. Returns for Defective or Misdescribed Products
If you receive a defective or misdescribed product, you have the right to request a return or replacement.
-
In such cases, we will refund the full cost, including delivery and reasonable return shipping charges.
-
Please contact info@lmdlogistics-bv.com immediately with supporting evidence (e.g., photographs).
4. Returns for Business Customers (B2B)
For business customers, returns are accepted only where:
-
Goods are defective or not as described.
-
Other returns are subject to prior agreement and may incur a restocking fee.
Business transactions do not benefit from statutory withdrawal rights under EU Consumer Law.
5. General Conditions
-
Products must be kept in good condition pending return.
-
Custom-made or modified goods are non-refundable unless defective.
-
Full terms and conditions apply as per your order agreement.
6. Contact
For all return requests and enquiries, contact:
LMD LOGISTICS BV
Gelderlandhaven 2, 3433 PG, Nieuwegein, Netherlands
Email: info@lmdlogistics-bv.com
